Frequently Asked Questions

Geneformation is a research tool designed to help families, clinicians, and researchers quickly gather and organize publicly available information about specific genes and genetic variants. You provide a gene name and variant, and we generate a structured, easy-to-read report by reviewing and organizing publicly available information from scientific literature and biomedical databases.

To generate a report, you need the name of the gene (e.g., SCN2A) from your genetic test results. You can also include the specific variant (e.g., c.5644C>T or p.Arg1882Leu) if available. When a variant is provided, the report includes variant-specific analysis, functional evidence, and classification details in addition to the gene-level research.

Our system reviews publicly available scientific literature and biomedical databases to identify findings relevant to your specific gene and variant. Every piece of information in your report is cited with a link to the original source, so you can verify the information yourself.

When you receive a genetic diagnosis, the challenge isn't just finding accurate information, it's knowing what to look for in the first place. A general-purpose AI chatbot answers the question you ask, but most families don't know to ask about experimental models, clinical trial eligibility, relevant advocacy organizations, or which researchers specialize in their exact gene. Geneformation handles all of this automatically: a purpose-built system of specialized research agents works through a structured pipeline covering multiple dedicated report sections, from variant-specific analysis to potential treatment approaches to clinicians and researchers with published work on your gene. Every claim is cited with a link to the original source, and the information goes through verification steps before reaching you. The result is a comprehensive, structured, and verifiable research report, not a single answer to a single question.

No. Geneformation provides educational research summaries only. We are not a medical provider, and our reports are not a substitute for professional medical advice, diagnosis, or treatment. You should always discuss the information in your report with a qualified healthcare provider or genetic counselor.

You will receive a comprehensive report covering multiple dedicated sections, accessible through your online report dashboard and as a downloadable PDF. Sections include:

• A plain-language family summary explaining the gene, its function, and what changes in it can mean.
• A technical summary for clinicians.
• A gene overview and in-depth gene summary with cited research.
• Variant-specific analysis with classification and functional evidence (when a variant is provided).
• Published experimental models relevant to the gene.
• Potential treatment approaches, clinical trials, and therapeutic avenues.
• Clinicians and researchers with published work on the gene.
• Patient advocacy organizations and support communities.
• Potential next steps to discuss with your care team.

Every claim in the report is cited with a link to the original source.

Yes. Once your report is generated, you can view it in your online report dashboard or download a professionally formatted PDF to take to your medical appointments.

Your report remains accessible through your account as long as the platform is available. You can access it at any time to view or download it again.

Our standard report is available for a one-time fee. Please visit our Pricing page for current rates.

Please double-check the gene name and variant before submitting your order. If you realize you've entered incorrect information after generating a report, contact our support team at [email protected] and we'll do our best to help.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal. Payments are processed securely through Paddle, our Merchant of Record.

Paddle.com is the Merchant of Record for our transactions, so your bank or credit card statement will show a charge from "Paddle" or "Paddle.net" rather than Geneformation. This is normal and expected.

Prices shown on our website exclude applicable sales tax or VAT. The exact amount will be calculated and displayed at checkout based on your location.

If you experience a technical issue with your report, our first priority is to resolve it and regenerate your report at no additional cost. A refund will only be offered if we are unable to deliver a working report. Please see our Refund Policy for full details, or contact us for assistance.